The erosion of standards is the ultimate restaurant disease.
It is very serious and life threatening-so much so that any business could close its doors because of it.
This self-degenerating condition can be left undetected for months or even years in some cases. At time, however, foudroyant forms can paralyse or disable even what may seem like the healthiest and strongest of operations within the finest establishments.
The extremely virulent virus responsible for the infection is unfortunately present in the air we breathe. There is therefore no way to avoid it-it is everywhere!
Some people can get infected by it very badly and suffer from a long term chronic condition while some others seem to be less susceptible to the contamination but NO ONE is immune nor can remain disease free forever.
The erosion of standards can start from the very day a restaurant opens or strike by surprise at any moment. There is no known pattern and so it can hurt a restaurant several times a day during a particular service eg the order taking on station 3 or every Monday for 6 months eg because 2 key staff are off or just manifest itself at the end of the meal eg the coffee has a burnt taste.
There is currently no known cure or vaccine for it and prevention is the only known antidote.
However there is hope! Just apply diligently the miracle cream below in 7 simple and easy steps to help prevent this terrible sickness :
- Set the standards: set and share all standards and expectations (that includes the vision, values and Golden Rules of service)
- Staff briefing: 30 minutes before every service
- The Art of Service: play The Art of Service training board game at least once a week with the whole team
- Follow up: follow up and check, follow up and check, follow up and check…
- Remind yourself: remind yourself constantly (and others) of the danger of the erosion of standards
- Believe: believe in yourself and in your vision
- Step back and watch: a little distance (from it all) can help you see clearer
Keep the erosion of standards away and make excellence a habit!