I have recently been asked to give a talk about restaurants, service and staff training to a group of executives within a big well-known corporation. The people I am meant to address are part of their company’s “Leadership Group”.
Although I have a fairly good idea of what I will talk about there are two things I have stumbled on since first talking to the organiser:
What does the audience want to get out of this? And what is leadership?
With regards to the first question, I think they simply want an insight about The Art of Service and what it takes to manage and run a top class restaurant like Galvin at Windows in central London. And as top executives, they want to have the edge, stay ahead and pick up any tips they can get their hands on, which they can then apply within their own businesses or spheres of influence.
However, the second question of leadership is more tricky for me.
Leadership is a big word which can be so empty of meaning and depth at times yet used so often to fill gaps and make people feel important.
From the moment I read the brief and laid my eyes on the bold title “Leadership Group”, I have not stop thinking how over-rated leadership is. It is a myth and it does not really exist in the sense that most people (we) think of it.
Indeed most think of leaders in terms of those people with big jobs, fat salaries or top positions within businesses, the armies or politics (or else).
In fact, leadership is made of the actual actions of the people on the ground (whether in a top job or not).
My thinking and research have promted me to write in an equation what leadership is for me.
What do you think? I would love to hear your thoughts.
Have a good weekend.