The Art of Service 2014 awards are about the people I follow and who inspire me, the places I like, the experiences I have had the chance and pleasure to enjoy and those individuals and businesses who impress me the most for their creativity, consistency, quality and success.

Most exciting and fun restaurant – Beast

Best overall restaurant – Le Gavroche

Most influential, hard working and active (behind the scene) Hospitality Industry person – Simon Esner (Baxter Storey)

Most dedicated and creative charity Director – Simon Sheehan (Hilton in the Community Foundation)

Woman of the year for her dedication to service – Jo Causon (CEO Institute of Customer Service)

London restaurant pioneer – Russell Norman

Best trainer and presenter – Jason Dawe (Bumper Media)

Educator of the year – David McKnown (The University of Sheffield)

Most visionary CEO – Jens Hofma (Pizza Hut)

New comer of the year (restaurant) – Fischer’s

Best service (restaurant) – Franco Manca East Dulwich

Best service (car dealership) – Audi York JCT600

Best service (banking) – National Westminster Bank Lambeth North

Best service (retail) – PC World Old Kent Road

Best service (airline) – British Airways

Keep up the good work and Make Excellence a Habit!

Fred