Londoners’ favourite restaurant in 2011 was Jason Atherton’s Pollen Street Social, according to eating out guide Square Meal which awarded its BMW Award for Restaurant of the Year to the Mayfair eatery.
The first solo venture from former Gordon Ramsay Holdings’ Maze chef director Atherton, the Michelin-starred restaurant was praised for offering top quality food, good value and impeccable service.
Meanwhile, bad service is the biggest bugbear for restaurant diners in the capital, according to the 2012 Square Meal Complaints Survey.
Grumbles over poor service in restaurants amount to 45% of all complaints and way eclipse the second-largest area of upset, which is ambience and décor (19.5%), reports the survey.
The restaurant guide’s annual look at the industry, based on the opinions of about 8,000 London restaurant-goers, found that rude staff, slow service and unknowledgeable staff as well as the practice of automatically adding service charge to the bill, contributed to ruining guests’ dining experience.
Complains about atmosphere are up 39% from last year, with disappointing décor, lack of ambience and too much noise topping the list of grievances.
Also on the capital’s list of annoyances was disappointing or overpriced food, although this has remained steady at 18.5%, with diners enjoying set menus at high end restaurants and other offers.