Events operations manager
Entries are now open for the Acorn scholarship 2019 and if you are hesitating about entering I hope my testimony will help you to go for it!
In 2017 when my employer The Rosewood suggested I might like to apply for the Acorn scholarship my first thought was that I would be unlikely to be shortlisted, but I said I would give it a try.
You enter via this link http://blogs.thecaterer.com/acornscholarship/
It’s not as complicated as it looks. Have a look at the previous scholars first and read through their stories. Then once you have put some thought into it, your story will come out. Use every single experience you’ve had in the past or any idea you would like to implement in the future.
You might be asking yourself, what if I say this or that; but my advice to you is to write from your heart. We all know how hard it is to work in hospitality sometimes and we don’t need to pretend it’s all good and wonderful. But this is a chance to focus on the positives – it makes you credible to those who are reading all the Acorn Scholarship entries and that is always a win. Your story should be remembered.
If you are shortlisted, you will have to present your entry, goals and ambitions for 15 minutes in front of the judges. Don’t worry, they are not that scary and they will be there listening to every word you say. This will take place in a hotel during the morning.
That same evening you will all enjoy dinner together with the winner announced at the end.
The Acorn scholarship is an opportunity to make you better at your job but also provides the chance for you to give back to the people you work with, by mentoring them in the future. It is about what you could add in those daily meetings or a simple conversation with people who you meet for just a few hours. Your passion and your determination is what will make a change in this industry.
I am The 2018 Acorn scholarship winner and if you’d like some advise from me please reach out:
If you want to know how my life has changed since last year you will have to wait to read my next entry. Meanwhile, head of to the computer and start writing, time is running out.
Believe me it’s 100% worth it.
“Either write something worth reading or do something worth writing about.” Benjamin Franklin
Working as part of the Rosewood team has certain privileges. As a staff benefit we are allowed to experience all other hotels in our group (subject to availability) and recently for my 30th birthday my partner and I opted to visit Paris and stay at our world-famous Hôtel de Crillon.
I have also recently passed the WSET Level Two Wines and Spirits course (supported by Rosewood, London) so additionally this was a perfect opportunity to gain a wider knowledge of wines served alongside a Michelin-starred meal whilst staying in such wonderful surroundings.
The three-day course allows you to try 16 wines per day – sounds incredible, right?
But I advise you to read the book before the course or you will find it a bit challenging to remember important details. I would recommend this course – it is worth having a basic knowledge that will help you at work but also outside of work as well when going to a restaurant or simply to know what wine you enjoy the most. I discovered I love sweet wines, such as Tokaji – for my sweet tooth.
The Michelin-starred L’Ecrin restaurant has just 11 tables and is very intimate. Everything is perfection. The main restaurant door is hidden in the hotel and looks like a wall. The hostess takes you to your seat while they pull your chair out for you and the menu is like parchment and made specially for chef Christopher Hache.
The wine menu has more than 1000 wines and the sommelier knows them all with detail. I was able to actually enjoy the experience because of my new found wine knowledge – and I chose the right wine from that big list.
All the tableware for our numerous courses was individually designed and the front of house staff had lots of bespoke equipment for service that I had never seen before. It’s all made to surprise you.
For me it was like watching a ballet performance.
If you want to check out my daily events life, set ups and menus you can find me on:
July 2018 update
Being a guest at The Cateys, another dream came true…..
The Cateys are run and organised by The Caterer. They are held annually at the Grosvenor House in London and are an event where thousands of people from the hospitality industry gather together to celebrate awards presented to their peers.
They recognise people who have done something exceptional for the industry; long service, cuisine, marketing campaigns, entrepreneurs, new concepts… I can’t explain how gratifying is to see these people on the stage receiving an award for what they have been studying, fighting and working hard to get. Probably, like you at this moment.
My hotel, Rosewood London won the best hotel last year. I can’t imagine how the team felt being up on the stage. I wasn’t able to be there at that time but I was able to attend this year and I am so thankful for it. I have decided to put forward my events team for the Hotel Cateys this year.
I would like to show them that all their efforts, long shifts, dedication, tough times, tears, laughs, preparation, tension, uncertainty is recognised and could pay off with their own hands and motivation to carry on working hard.
In hospitality – events as a job function does not receive reviews from websites like TripAdvisor, however, we do form a big part of people’s lives in hotels for special occasions such as getting married, celebrating a birthday, running a conference, proposals, and private parties where it is perfect planning and preparation that is expected and delivered to perfection. Our guests remember us for the memories we create for them and some of them come back to say thank you.
I want my team to feel proud of themselves and my nomination will hopefully provide this reward for them as the Acorn Scholarship win was for me.
As I said before this industry is not an easy one. However when you feel down, keep pushing and stand up as you might find yourself one day on that stage.
“Coming together is a beginning, staying together is progress, and working together is success.” – Henry Ford
June 2018 Update
Since posting my first blog for the Acorn Scholarship I have been asked regularly about the content of the original presentation to the scholarship judges. So here are the abridged details.
I was 23 years old when I left my country Spain to travel to London – what was to become the city of opportunities!
I came with the idea of learning English, to work to improve my language skills and apply for a job in a bank.
After three days in London, I found my first job as a waitress in a catering company where I learnt the basics of the hospitality industry. I also felt the pain in your knees you get when you have been standing up for more than 12 hours. I was promoted to supervisor after a year. I then told my parents I didn’t want to work in a bank anymore. I was happy being a waitress. However, I wanted to be more involved with the clients and guests.
My next step – was as a waitress at the Shangri-La hotel for the events department. I was part of the pre-opening team and I won’t lie to you, it wasn’t easy. For those that have had experience of an opening you know what I’m talking about.
I was working non-stop, we had a waiting list for events to take place at level 34. My day consisted of working breakfast, lunch and dinner for seven days a week. I was exhausted but at the same time I was excited because I was learning so much.
My team were amazing (the dream team) and the views!
My experience during my time at the Shangri-La can be summarised in this quote: “When you face difficult times, know that challenges are not sent to destroy you. They are sent to promote, increase and strengthen you.” Joel Osteen
My next adventure in London came with The Rosewood hotel starting as a floor manager. You feel scared joining a new company and lost but I can tell you now that its normal and it is something we face. I had the opportunity to show how much I love my job and how much I do care about learning.
After a few months The Rosewood promoted me to assistant events manager and my goal to become an events operations manager was edging ever-closer.
I have learned that loving what you do will always pay off – it might take time, but if you fight for it, it will come to you. I had a lot to learn in my new role – but I listened to my colleagues and they have become family. The Rosewood has given me the tools to become a professional and develop my passion.
I want to share this message with everyone who is thinking of joining this industry.
- Focus learn and work hard
- Don’t think about the negatives – and absorb the positives
- Fight for it like you would fight for a candy when you were a kid
- Time pays off soon or later
After 6 years in London here I am, Events Operations Manager at Rosewood London, a stunning property where I am treated like a person and not as a number.
Remember this: “In the middle of every difficulty lies opportunity” Albert Einstein.
The day had arrived.
After weeks of preparation and writing down my thoughts for my Acorn Scholarship presentation on the tube, waking up in the middle of the night, deleting, and re-writing and two days of sheer excitement – jumping like a kid on my bed. There I was, in front of the judges for The Acorn scholarship 2018.
As I began I could feel my heart pumping hard in my chest; my legs and hands were shaking so hard. But I managed to start talking and described my journey and ambitions to the judges.
I think I had the judges’ attention, I got a few laughs and they were genuinely interested in my story and as quickly as it had started it was over and the questions began. I wasn’t nervous anymore because whilst I had been talking I’d realised I was partly there because I’ve been strong in the past – I didn’t waste the opportunity.
I walked around Manchester in the afternoon (the judging and awards dinner were held at the Principal in Manchester). In the evening my boyfriend joined me for the awards dinner. He’d supported me all the way through my application process and listened to my presentation over and over!
At 9pm all the awards finalists were presented with a certificate alongside the sponsors for a photo opportunity. Then the big moment. The winner’s announcement.
As the name was announced, I was looking to my right and my left thinking when is the winner going to stand up? Until my boyfriend turned to me and said: “Sandra, it’s you. You are the winner. You won!”
Shocked is an understatement!
Lisa Jenkins (chair and judge of the Acorn Scholarship) presented me with the Award and I managed to keep it together just long enough for a winner’s photograph. My legs were shaking again, and back at our table, the tears came.
All those years of survival and fight had paid off.
Back at work later the following day all my Rosewood colleagues congratulated me. The win was announced in The Caterer and online and again I felt like I was dreaming. I also had another article published in the local paper for Diario de Burgos, in Spain where I was born – another big achievement that I never imagined.
With regards to Rosewood, they have shown me 100% trust and support and just this month, six years to the day of my arrival in the UK, I was promoted to the role of events operations manager – a dream came true.
All I can say is a big thank you to everyone who made this possible.
“Be thankful for what you are now and keep fighting for what you want to be”.
I think the Acorn Scholarship will change my life – watch this space……
Since winning the 2017 Acorn Scholarship at the end of 2016, my role at Tuddenham Mill has changed dramatically.
I have stepped up from the position of head chef of the 20-bedroom boutique hotel and now oversee all operations of the business, including managing the hotel, events and restaurant teams, as well as continuing to be involved in the food offer and menu development.
Operations Manager, Hotel Collection Billesley Manor hotel
When I won the Acorn Scholarship in November 2015, I knew it was going to open doors for me and heighten my exposure as well as my career within the hospitality industry but who would have thought there were so many doors waiting to be opened? From trips abroad to networking events, mentoring to the Cateys. The past six months have been absolutely life changing!
After presenting to 10 of the industry’s most successful business people at Westminster Kingsway College, London, back in November 2015, I was delighted to be announced as the Acorn Scholar for 2016.
During my scholarship year I visited the Villeroy & Boch headquarters in Luxembourg with Nick Green and the young chefs of the year. I attended the Catey’s and many networking events around hospitality and employee engagement. I even attended Hospitality Action’s Big Quiz of the Year!
The highlight for me was having two mentors: Sean Wheeler and Jo Harley (see mentor’s page) – their support and guidance was invaluable. Jo really pushed me into connecting with people and assessing my personal management style to make the most of my skills.
Sean welcomed me into his professional life with shadowing days which focused on operations as well as people development in a luxury market.
I also secured a new role as front of house manager, Montague on the Gardens, (Red Carnation Hotels) – a role I probably wouldn’t have considered for myself prior to being awarded the Scholarship and having my mentors’ support and motivation throughout the year.
If anybody is weighing up entering the Acorn Scholarship this year – Just Do It! It will enhance your career more than you can ever imagine. You don’t need all the answers or years of experience – you need passion, dedication and motivation. The rest will just follow! Good Luck!
Daniel demonstrated a real passion to better himself through the guidance and development of the Acorn Scholarship. He returned in 2014 to face the Scholarship judges and his enthusiasm and determination was very apparent to us all. It was clear that here was an individual that needed help to realise his full potential and we knew that we could provide him with some really beneficial introductions and experiences in to the world of casual dining and business management. “A very talented individual – in fact one day he’ll work for me” – James Horler
Provenance Food Hall and Restaurant
Head Chef, The Almanack
2003 and inaugural Scholar
Ginger Village Pubs